How to File a DTI Consumer Complaint Philippines (2026)
File complaints about deceptive sales practices, unfair contract terms, and consumer rights violations. DTI covers any consumer transaction.
Step-by-Step Guide
- 1Try the company's internal complaints process and document the outcome (or lack of response).
- 2File at dti.gov.ph/consumerprotection, call the DTI Hotline at 1-DTI (1-384), or visit the nearest DTI provincial/city office.
- 3Prepare: personal details, company name, nature of complaint, amount involved, supporting documents.
- 4DTI will schedule a mediation conference between you and the company.
- 5If mediation fails, DTI can elevate to arbitration or refer to the appropriate agency.
We'll fill out and send the form for you
LabanPH pre-fills the official Department of Trade and Industry — Fair Trade Enforcement Bureau complaint form using your complaint data and sends it directly to ead@dti.gov.ph. You're CC'd on the email.
File via LabanPH →Official Department of Trade and Industry — Fair Trade Enforcement Bureau portal
https://www.dti.gov.ph/consumerprotection/ ↗Frequently Asked Questions
Does DTI cover financial services?
DTI has jurisdiction over consumer transactions broadly. For financial-services-specific issues (loan terms, remittance fees), BSP and SEC may have concurrent jurisdiction. Filing with DTI doesn't prevent you from also filing with BSP or SEC.
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