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How to File a SEC Philippines Consumer Complaint (2026)

File complaints against SEC-registered lending companies, financing companies, and investment schemes. Covers GMS Philippines, MLhuillier, and any SEC-registered entity.

SEC acknowledges within 5 business days; investigation timeline varies by case

Step-by-Step Guide

  1. 1
    Document everything: contract, payment history, all correspondence, dates and amounts of disputed charges.
  2. 2
    Write a formal complaint letter addressed to: Securities and Exchange Commission, Office of the General Counsel, SEC Building, EDSA, Greenhills, Mandaluyong City.
  3. 3
    Include: complainant's full name and contact, company name and SEC registration number (findable on sec.gov.ph), nature of complaint, relief requested, and all supporting documents.
  4. 4
    Submit via email to cad@sec.gov.ph, in person at SEC office, or via the online portal at sec.gov.ph.
  5. 5
    SEC will evaluate and may issue a show-cause order to the company or conduct an investigation.
  6. 6
    For lending companies with predatory practices or unlicensed operations, SEC can suspend or revoke their license.
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Official Securities and Exchange Commission Philippines portal

https://www.sec.gov.ph/consumer-protection/

Frequently Asked Questions

What is GMS Philippines' SEC registration number?

Global Mobility Service Philippines, Inc. is SEC-registered. You can verify their registration and any regulatory actions at sec.gov.ph using their company name.

Can the SEC order a company to refund me?

SEC can order restitution as part of its enforcement action. However, for individual refund amounts, small claims court (no lawyer required) is often the faster and more direct path.

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Generate a pre-filled Securities and Exchange Commission Philippines complaint letter in under 2 minutes — ready to copy or email.

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